Your order will be shipped to your delivery address specified by you during the order process.
In any of the following cases:
A）Customs seizure of the goods, or delays in transportation or confiscation of the goods caused by non-human factors.
B）The goods are detained, inspected, confiscated, etc. by law enforcement actions of government agencies.
C）In the event of irresistible conditions such as weather, including typhoons, earthquakes, rainstorms, flooding, landslides, etc.
causing freight delays or damage to the goods, any legal liabilities or economic losses caused, the company held no liability or compensation. However, the company will endeavor to coordinate, follow up or arrange follow-up matters.
收到款項後，您將在 1-2 個工作天後收到一封確認電郵並帶有包裹追踪號碼。
Once the payment has been received, you will receive a confirmation letter with parcel tracking number 1-2 days later.
You may also choose to collect the products from one of our stores offering the "Collect in Store" service, by indicating your choice during the order process.
For international deliveries, please allow 20 working days* from date of dispatch to receive your order. We'd ask that you only contact us if you have not received your order after 20 working days.
*Working days are Monday - Friday only. Working days will also exclude public holidays.
Return & Exchange Policy
Please be aware that Tea are unable to cancel, refund or exchange. We will only exchange the purchased products unless they are faulty or not as described.
Altered, damaged, excluded or sale merchandise will not be exchanged and refunded.
The Customer is requested to examine the goods immediately upon delivery for any deficiencies and/or damages. If the items you receive have quality issues, please send email to firstname.lastname@example.org with your order number and pictures of your item within 7 days upon receipt. Items must be returned in the original box and must include all the original tag, label and packaging.
Please note that only one exchange request can be made per each order. Items cannot be returned and refunded for non-quality reasons.
We reserve our right not to accept or cancel an order for any reasons at our sole discretion, including without limitation:
A）No sufficient stock to deliver the product you have ordered.
B）No delivery can be arranged for your area.
C）One or more of the product you ordered was listed at an incorrect price due to a human or computer error or an error in the pricing information provided by us
D）We are unable to meet a delivery date request you have specified.
In case of dispute, One Tea House Ltd. reserves the right of final decision.