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Shipping Policy

  1. 貨品將被運送到您在訂購過程中指定的送貨地址。

    Your order will be shipped to your delivery address specified by you during the order process. 


  2. 遇有下列情況:

    In any of the following cases: 
    A)Customs seizure of the goods, or delays in transportation or confiscation of the goods caused by non-human factors. 
    B)The goods are detained, inspected, confiscated, etc. by law enforcement actions of government agencies. 
    C)In the event of irresistible conditions such as weather, including typhoons, earthquakes, rainstorms, flooding, landslides, etc.
    causing freight delays or damage to the goods, any legal liabilities or economic losses caused, the company held no liability or compensation. However, the company will endeavor to coordinate, follow up or arrange follow-up matters.


  3. 收到款項後,您將在 1-2 個工作天後收到一封確認電郵並帶有包裹追踪號碼。

    Once the payment has been received, you will receive a confirmation letter with parcel tracking number 1-2 days later. 


  4. 您也可以選擇「門市取貨」服務到實體店直接取貨,並在訂購過程中表明您的選擇。

    You may also choose to collect the products from one of our stores offering the "Collect in Store" service, by indicating your choice during the order process. 


  5. 對於國際運輸訂單,由於運輸需時,過程也涉及通關事宜。如果20個工作日後仍未收到訂單,請與我們聯繫。

    For international deliveries, please allow 20 working days* from date of dispatch to receive your order. We'd ask that you only contact us if you have not received your order after 20 working days.
    *Working days are Monday - Friday only. Working days will also exclude public holidays.

Return & Exchange Policy

  1. 出於安全的考慮,所有茶葉相關訂單在完成交易後不能退貨。我們只會為與訂單不符的貨品及已損壞貨品提供換貨服務。

    Please be aware that Tea are unable to cancel, refund or exchange. We will only exchange the purchased products unless they are faulty or not as described. 


  2. 更換保證不適用於減價,已使用或出售後才損壞的貨品。

    Altered, damaged, excluded or sale merchandise will not be exchanged and refunded.


  3. 顧客於收取貨品時必須檢查所訂購之貨品是否有損毀。如果收貨後發現貨品品質有問題,請在收到貨品之日起的7天內電郵相關訂單編號及有關貨品相片至。貨品須連同原封包裝的情況下安排更換。

    The Customer is requested to examine the goods immediately upon delivery for any deficiencies and/or damages. If the items you receive have quality issues, please send email to with your order number and pictures of your item within 7 days upon receipt. Items must be returned in the original box and must include all the original tag, label and packaging.


  4. 一張訂單只可辦理一次換貨。非品質問題貨品,恕不接受退換。

    Please note that only one exchange request can be made per each order. Items cannot be returned and refunded for non-quality reasons.


  5. 我們保留權利可全權酌情就任何理由不接納或取消訂單,包括但不限於:

    We reserve our right not to accept or cancel an order for any reasons at our sole discretion, including without limitation:
    A)No sufficient stock to deliver the product you have ordered.
    B)No delivery can be arranged for your area.
    C)One or more of the product you ordered was listed at an incorrect price due to a human or computer error or an error in the pricing information provided by us 
    D)We are unable to meet a delivery date request you have specified.


  6. 如有任何爭議,一茶軒將保留最終決定權。

    In case of dispute, One Tea House Ltd. reserves the right of final decision.

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